On to the next dedicated hosting provider. Most recent failure: netrack servers (www.netrackservers.com). Looks good, but in the three months I've been with them, I've seen at least one QOS issue per week (e.g. we just had a 3-hour period of time during which there was packet loss rate of between 40% and 60%). I was tempted to blame it on Level3, but tracert implied otherwise - solid responses all the way up to netrack's doorstep.
The fun thing is that their tech support number drops straight into a voicemail box. I have never spoken with a human being at their company, and they strongly encourage you to use their support website (https://support.netrackservers.com), which is of course on the same network as their dedicated servers, so if you have a network outage of some level, your ability to access the support site is compromised as well. neat how that works - sure keeps the customers off your back during a crisis. Today, i called into their tech support number, and was informed that their mailbox was full. Hah.
BAD, BAD, BAD Netrack Servers!! Stop pooping on the carpet!!
Moving on... Next stop: GoDaddy.com, Amazon's cloud computing, Google's cloud computing, and Rackspace (once my $3mm trust fund kicks in, or i win the lottery)
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